Lancer votre recherche de document sur le web et trouver tous les livres correspondants

Top 20

20 Nouveautés


Résultats pour


(Temps écoulé : 1.1744)
Liens Sponsorislés

1 The Reluctant Midwife - Patricia Harman
Auteur : Patricia Harman
Genre : Historical
The USA Today bestselling author of The Midwife of Hope River returns with a heartfelt sequel, a novel teeming with life and full of humor and warmth, one that celebrates the human spirit.

The Great Depression has hit West Virginia hard. Men are out of work; women struggle to feed hungry children. Luckily, Nurse Becky Myers has returned to care for them. While she can handle most situations, Becky is still uneasy helping women deliver their babies. For these mothers-to-be, she relies on an experienced midwife, her dear friend Patience Murphy.

Though she is happy to be back in Hope River, time and experience have tempered Becky’s cheerfulness-as tragedy has destroyed the vibrant spirit of her former employer Dr Isaac Blum, who has accompanied her. Patience too has changed. Married and expecting a baby herself, she is relying on Becky to keep the mothers of Hope Riv

2 Naked Presenter, The: Delivering Powerful... - Garr Reynolds
Auteur : Garr Reynolds
Genre : Computers
In his first two best-selling books Presentation Zen and Presentation Zen Design, Garr Reynolds gave readers the necessary tools for planning and designing successful presentations. Establishing the framework for beautifully designed and well-prepared presentations, he now examines the delivery of the presentation in this handy, beautiful, and simple guide.

The Naked Presenter
teaches readers how they can reach an audience by stripping away all that is unnecessary to get at the essence of the message. The naked presenter approaches the presentation task embracing the ideas of simplicity, clarity, honesty, integrity, and passion. She presents with a certain freshness. The ideas may or may not be radical, earth shattering, or new. But there is a "newness" and freshness to her approach and to her content. And if she uses slideware, her slides fit well with he

3 Call the Midwife: Farewell to the East End - Jennifer Worth
Auteur : Jennifer Worth
Genre : Biographies & Memoirs
The last book in the trilogy begun by Jennifer Worth's New York Times bestseller and the basis for the PBS series Call the Midwife

When twenty-two-year-old Jennifer Worth, from a comfortable middle-class upbringing, went to work as a midwife in the poorest section of postwar London, she not only delivered hundreds of babies and touched many lives, she also became the neighborhood's most vivid chronicler. Call the Midwife: Farewell to the East End is the last book in Worth's memoir trilogy, which the Times Literary Supplement described as "powerful stories with sweet charm and controlled outrage" in the face of dire circumstances.

Here, at last, is the full story of Chummy's delightful courtship and wedding. We also meet Megan'mave, identical twins who share a browbeaten husband, and return to Sister Monica Joan, who is in top eccentric form. As in Worth's first two

4 Delivering Highly Available Shadow Sites In the Cloud - Whitney Mountain
Auteur : Whitney Mountain
Genre : Software
When it comes to cloud computing, security issues can scare many companies so much that they become afraid of their own shadows. But a company called Foresight is taking the shadows of their clients’ websites and making friends out of foes ...

5 Delivering Happiness - Tony Hsieh
Auteur : Tony Hsieh
Genre : Business & Personal Finance
Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .

Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and l
6 Liens Sponsorislés

7 The Third Door - Alex Banayan
Auteur : Alex Banayan
Genre : Business & Personal Finance

The larger-than-life journey of an 18-year-old college freshman who set out from his dorm room to track down Bill Gates, Lady Gaga, and dozens more of the world’s most successful people to uncover how they broke through and launched their careers.

The Third Door takes readers on an unprecedented adventure—from hacking Warren Buffett’s shareholders meeting to chasing Larry King through a grocery store to celebrating in a nightclub with Lady Gaga—as Alex Banayan travels from icon to icon, decoding their success. After remarkable one-on-one interviews with Bill Gates, Maya Angelou, Steve Wozniak, Jane Goodall, Larry King, Jessica Alba, Pitbull, Tim Ferriss, Quincy Jones, and many more, Alex discovered the one key they have in common: they all took the Third Door.
Life, business, success… i

8 Nigeria's renewal: Delivering inclusive growth in Africa's largest economy - McKinsey Global Institute, Acha Leke, Reinaldo Fiorini, Richard Dobbs, Fraser Thompson, Aliyu Suleiman & David Wright
Auteur : McKinsey Global Institute, Acha Leke, Reinaldo Fiorini, Richard Dobbs, Fraser Thompson, Aliyu Suleiman & David Wright
Genre : Economics
The world is well aware of the concerns around terrorism in Nigeria and the country’s ongoing struggle with poverty. However, there is another side to the Nigeria story beyond the recent headlines and outdated assumptions: a story of more than a decade of sustained economic growth and stability. MGI examines the country’s economic potential and finds that with the right reforms and investments, it can become one of the world’s leading economies by 2030, with a substantial and rapidly expanding consumer class. The report identifies the critical steps needed for government and business to capitalize on the country’s strengths.

9 Delivering Caliban - Tim Stevens
Auteur : Tim Stevens
Genre : Action & Adventure

Purkiss’s job is to track down rogue elements within British intelligence. Summoned to Amsterdam to investigate a cryptic message about one such agent, Darius Pope, Purkiss quickly discovers he’s facing an opponent of unusual ingenuity – and capable of extreme violence. Within hours Pope has disappeared, and two CIA agents are dead.

In Virginia, a young musician, Nina Ramirez, finds herself haunted by watchers, men who seem to be stalking her at every turn. Are the watchers genuine, or products of her increasingly troubled mind?
As the body count rises, Purkiss pursues Pope to the eastern United States, desperate to stop him while avoiding a potentially disastrous political confrontation between the CIA and British Intelligence. But Purkiss is faced with two questions: why is Pope systematically murdering CIA agent

10 Delivering the Bride (Book Two of the Brides of the West) - Rita Hestand
Auteur : Rita Hestand
Genre : Romance
Rachel Landers went west to marry a man she'd been writing to. She was wearing her wedding dress, prepared to marry right away. When Buck Daggett introduced himself as Hershel Newton's friend and that he could take her up the mountain, Rachel was surprised. Would he also stand in for Hershel as a proxy?

Once Buck agreed to take her and stand in for Hershel's wedding by proxy, they were off to climb the mountain. Buck outfitted her in riding clothes and they began the journey. Rachel never figured on outlaws and Indians, but they were stopped by both. The wedding went on without a hitch and they continued up the mountain. At one point Rachel nearly fell from a cliff, if it hadn't been for Buck's quick thinking it might have been the end.

But the one thing she hadn't planned on was liking Buck so much. And when he kissed her, she could do nothing but respond.

11 Delivering Justice - Barb Han
Auteur : Barb Han
Genre : Suspense
A sexy cowboy comes to the rescue of a beautiful woman who has no idea who she is… 

When Tyler O'Brien finds a woman lying helpless after an ATV accident on his ranch, nothing adds up. Especially his real, sudden attraction to "Red." But aiding the amnesiac only compounds the rich Texas cowboy's doubts. How can he unlock the truth? 

Learning that Red is desperately searching for her twin sister who may have come to harm, Tyler—who doesn't "do feelings"—promises help and protection. Soon he's also burning with desire. As the two race against time to find Red's sister, they're drawn deeper into a complicated mystery. Tyler will have to draw on every ounce of strength to keep this stranger safe…and resist taking her to bed

12 The Customer Rules - Lee Cockerell
Auteur : Lee Cockerell
Genre : Industries & Professions
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. 

Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:

Rule #1: Customer Service Is Not a Department
Rule #3: Great Service Follows the Laws of Gravity
Rule #5: Ask Yourself "What Would Mom Do?"
Rule #19: Be a Copycat
Rule #25. Treat Every Custom

13 IBM Bluemix The Cloud Platform for Creating and Delivering Applications - IBM Redbooks
Auteur : IBM Redbooks
Genre : Computers
This IBM® Redpaper™ publication gives readers a broad understanding of IBM Bluemix™ cloud application development platform capabilities. Providing a platform as a service (PaaS) environment as one of its run times, along with containers and virtual machines, Bluemix uses the Cloud Foundry project as one of its open source technologies to accelerate new application development and DevOps methods. It provides optimized and flexible workloads, enables continuous availability, and simplifies delivery and manageability of an application by providing prebuilt services and hosting capabilities.

The paper reviews the Bluemix architecture, explains how it works, describes key concepts and components, and provides an overview of Bluemix security. It also covers the various Bluemix service categories and the services within each category. This information will help anyone who is int

14 Insights on Tony Hsieh’s Delivering Happiness by Instaread - Instaread
Auteur : Instaread
Genre : Study Aids
Delivering Happiness (2013) by CEO Tony Hsieh is a business memoir that outlines the company’s customer service-focused model. In 2009, when Zappos announced that larger retailer Amazon would be acquiring the company, Hsieh recalled that his first attempted enterprise was a worm farm when he was nine years old...

Get an Overview, Key Insights, Commentary and more! Download now!

15 Fertility, Pregnancy, and Childbirth: A Gynecologist Answers Your Most Important Questions - Lissa Rankin, MD
Auteur : Lissa Rankin, MD
Genre : Health & Fitness
Previously published as part of WHAT'S UP DOWN THERE?

Suppose you had a wise, warm, funny best friend—who just happened to be a gynecologist. You're out with the girls for cocktails and the conversation turns to sex, and then to girly parts. One by one, you start asking her all the questions you've secretly wondered about—and discover that you have a lot in common. If you were to write those questions down, then you'd have FERTILITY, PREGNANCY, AND CHILDBIRTH: A GYNOCOLOGIST ANSWERS YOUR MOST IMPORTANT QUESTIONS, a life-changing little ebook that answers:
- How late is too late to get pregnant?
- Are there sex acts we should acoid if we're trying to make a baby? Oral sex? Vibrators? Lubricant? Whipped cream?
- Is it true that sex can stimulate labor? Is so, will having sex make me deliver early?
- Since I got pregnant, I'm as horny

16 Delivering WOW - Dr. Anissa Holmes
Auteur : Dr. Anissa Holmes
Genre : Dentistry
Delivering WOW is a blueprint for running and growing a dental practice. Dr. Anissa Holmes was sick of working too much and earning too little, so she decided to do something about it. After years of learning and experimentation, she developed a simple, high-impact process to run and grow a dental practice that turned her office into a high-profit practice with over 50,000 raving Facebook fans and a reliable team she can trust to handle anything that comes their way.
With this newly-updated and expanded version of a book that helped thousands of dentists build more profitable and enjoyable dental practices, Dr. Holmes walks dentists through building a winning team, maximizing profitability, and reliably growing patient numbers without having to waste time and money on expensive and ineffective advertising methods. If you’re tired of feeling guilty, stressed, and frustrat

17 Delivering the Captives - Alice Smith
Auteur : Alice Smith
Genre : Christianity
Keys to Overcoming the Enemy

Christian, do you suffer from an unbridled temper, overpowering sinful habits, overwhelming sadness, or any number of other spiritually defeating issues? Are you seemingly unable to establish and maintain positive, meaningful relationships with others?

Counselor or Pastor, do you sometimes wonder why you have such limited authority over evil spirits; and why, after evicting them one week, the same spirits show up again the next week?

In Delivering the Captives, Alice Smith draws on her thirty-five years of deliverance ministry around the world to expose some of Satan's "slickest strategies." She explains how he deceives us into building spiritual strongholds in our own lives through willful sin so his demons can operate, develop into strongmen, and access levels of dominion over us. Let Alice show you how to detect and defeat

18 Delivering Doctor Amelia - Dan Shapiro
Auteur : Dan Shapiro
Genre : Biographies & Memoirs
“Voices are a soul’s signature,” says psychologist Dan Shapiro, who in his daily practice hears plenty of them. For all his expertise, he admits he’s still terrified that “someone will keep something from me, and when they tell me the truth, I’ll be useless.”

Treating other physicians has become one of Shapiro’s specialties. When the obstetrician Amelia Sorvino seeks his help—distraught that her own medical error could have injured a patient’s baby— Shapiro finds his talents as counselor and healer pushed to their limits. Session by session, he works to discover the sources of Amelia’s anguish--for his own sake as much as hers: he’s familiar with the burden of a doctor’s guilt, and he has seen how loss and trauma, if unchecked, can echo from generation to generation in a family. In this probing, intensely personal memoir, the words “Physician

19 Delivering the Truth - Edith Maxwell
Auteur : Edith Maxwell
Genre : Historical
Quaker midwife Rose Carroll discovers dark secrets in 1888 Massachusetts
For Quaker midwife Rose Carroll, life in Amesbury, Massachusetts, provides equal measures of joy and tribulation. She delights in attending to the needs of mothers and newborns even as she mourns the recent death of her sister. Likewise, Rose enjoys the giddy feelings that come from being courted by a handsome doctor, but a suspicious fire and two murders leave her fearing for the well-being of her loved ones.
Driven by her desire for safety and justice, Rose Carroll begins asking questions related to the crimes. Consulting with her friends and neighbors—including the famous Quaker poet John Greenleaf Whittier—Rose draws on her strengths as a counselor and problem solver in trying to bring the perpetrators to light.

A 2016 Agatha Award Finalist for Best Histor

20 A Joosr Guide to... Delivering Happiness by Tony Hsieh - Joosr
Auteur : Joosr
Genre : Management & Leadership
In today's fast-paced world, it's tough to find the time to read. But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summaries fit into your life. Find out more at

What does it mean to deliver happiness, and how did the CEO of Zappos use this technique to help create one of the most successful companies in the world? Discover how happiness will help you find success, and learn how to spread this feeling to the world around you.

Delivering Happiness is a guide to defining happiness, identifying the ways in which you can promote it in yourself and in others. Tony Hsieh, CEO of Zappos, has spent years developing techniques for enhancing business strategy through happiness. Use these sam

21 IBM solidDB: Delivering Data with Extreme Speed - IBM Redbooks
Auteur : IBM Redbooks
Genre : Databases
The world seems to be getting smaller and business moving much faster. To be successful in this type of environment you need instantaneous access to any information, immediate responses to queries, and constant availability, on a worldwide basis, and in a world where the volume of data is growing exponentially. You need the best resources you can get, and ones that can satisfy those needs. IBM® can help. A primary component that can affect performance is access to disk-based data. And, as data volumes grow, so does the performance impact. To improve performance, it is time to look for technology enhancements that can mitigate that impact. IBM solidDB® is powerful relational, in-memory caching software that can accelerate traditional disk-based relational database servers by caching performance-critical data into one or more solidDB in-memory database instances. This capability can e

22 The Accelerated Learning Handbook: A Creative Guide to Designing and Delivering Faster, More Effective Training Programs - Dave Meier
Auteur : Dave Meier
Genre : Investing
Discover how today's corporations are benefiting from accelerated learning to speed training time, improve results, and reduce costs.

Accelerated learning is the use of music, color, emotion, play, and creativity to involve the whole student and enliven the learning experience. The Accelerated Learning Handbook is the first definitive book to explain state-of-the-art accelerated learning techniques to trainers and teachers, and features 40 techniques designed to save money while producing far better results.

Leading expert Dave Meier provides an overview of the background and underlying principles of accelerated learning, and reviews the latest supporting research results. Training professionals will look to The Accelerated Learning Handbook to: Improve the long-term value of training Cut course development time by half Discover tips for mus

23 Perfect Phrases for Sales Presentations: Hundreds of Ready-to-Use Phrases for Delivering Powerful Presentations That Close Every Sale - Linda Eve Diamond
Auteur : Linda Eve Diamond
Genre : Business & Personal Finance

When it comes to sales presentations, every word counts—but who has the time to craft perfect presentations all the time?

You do—when you have Perfect Phrases for Sales Presentations. This go-to guide is exactly what you need to streamline this critical process. With hundreds of ready-to-use, time-saving phrases for delivering a winning sales presentation, this concise guide provides the ideal language for: Making a great fi rst impression Finding and cultivating prospective clients Grabbing and holding your customer’s attention Establishing your product’s value Getting commitment—and closing the deal

24 Shunning Sarah - Julie Kramer
Auteur : Julie Kramer
Genre : Fiction & Literature
An insular Amish town . . . A secret that won’t stay buried . . .

Minneapolis’s star investigative reporter Riley Spartz is constantly in search of her next TV sweeps piece. When she hears that a young boy is trapped at the bottom of a sinkhole, she smells ratings. Little does she know just how big the story will be—not only does it involve a tragic murder, but the local Amish community as well. Once Riley is on the case, though, she sees that solving it will be anything but easy.

When Riley finds a clue the cops have missed, she uncovers a dark web of fraud and deception in the community—driven by motives as old as the Bible: sex and money. Riley will stop at nothing to bring the killer to justice, and she is determined to do so before anyone—including herself—becomes the next target.

25 HBR Guide to Delivering Effective Feedback (HBR Guide Series) - Harvard Business Review
Auteur : Harvard Business Review
Genre : Industries & Professions
Take the stress out of giving feedback.

To help your employees meet their goals and fulfill their potential, you need to provide them with regular feedback. But the prospect of sharing potentially negative news can be overwhelming. How do you construct your message so that it’s not only well received but also expressed in a way that encourages change?

Whether you’re commending exemplary work or addressing problem behavior, the HBR Guide to Delivering Effective Feedback provides you with practical advice and tips to transform any performance discussion—from weekly check-ins to annual reviews—into an opportunity for growth and development. You’ll learn to:
Establish trust with your direct reportsAssess their performance fairlyEmphasize improvement, even in criticismReact calmly to a defensive feedback recipientRecognize and motivate

26 Creating and Delivering Your Value Proposition - Cindy Barnes, Helen Blake & David Pinder
Auteur : Cindy Barnes, Helen Blake & David Pinder
Genre : Management & Leadership
In recent years, developing a value proposition has become a prime consideration for businesses. A value proposition is an analysis and quantified review of the business benefits, costs and value that a company can deliver to prospective customers and customer segments. Creating and Delivering your Value Proposition provides guidance for business leaders - demonstrating why having a strong value proposition is so important for a company. This practical new title shows readers how to build, deliver and harness value propositions to create profitable growth for a business, by utilizing the experience of clients and customers. Featuring global case studies and examples, Creating and Delivering your Value Proposition is an essential guide to understanding and developing a value-focused strategy for all senior practitioners.

27 The Incomplete Guide to Delivering Learning Outcomes - Saad Rizvi, Sir Michael Barber, John Fallon & Marjorie Scardino
Auteur : Saad Rizvi, Sir Michael Barber, John Fallon & Marjorie Scardino
Genre : Management & Leadership
The “Incomplete Guide” is an outline of Pearson's journey to build itself around the idea of efficacy, the successes, the failures and the lessons along the way.

It outlines the tools and approach that any company can use to transform itself around an idea and those focused on learning can use to drive better outcomes.

28 Two Percent Power: Delivering Justice - Brian Manning
Auteur : Brian Manning
Genre : Fantasy
What if you drew the short straw in the superpower draft picks?

Can Patrick, a part-time hero with a seemingly useless super-ability, build a team of misfit supers to defeat a maniacal madman with desires of world domination?

The heroes must learn to trust each other and work together to face an army of supervillains and henchmen. In order to come out on top, Patrick has to dig deep and unleash everything he's got.

Two Percent Power.

If you are a fan of comic books, quirky heroes, and superhero teams, then this book is for you. Tighten your capes, heroes, and buckle up for a wild ride! Delivering Justice brings a heavy dose of superhero action and adventure.

29 Summary: Creating and Delivering Totally Awesome Customer Experiences - BusinessNews Publishing
Auteur : BusinessNews Publishing
Genre : Industries & Professions
The must-read summary of Gary Millet and Blaine Millet's book: "Creating and Delivering Totally Awesome Customer Experiences: The Art and Science of Customer Experience Mapping”.

This complete summary of the ideas from Gary Millet and Blaine Millet's book "Creating and Delivering Totally Awesome Customer Experiences" shows that when customers are delighted, they become more loyal to your business and they will go out of their way to recommend you to their friends and associates. Furthermore, you differentiate yourself from all your competitors simply and powerfully and you lower your marketing and product development costs – because loyal customers will tell you what they really want and need.  In essence this summary highlights that any organisation’s immediate success and long-term viability depends entirely on the quality of the relationship formed with ea

30 It's How We Play the Game - Ed Stack
Auteur : Ed Stack
Genre : Biographies & Memoirs
Porchlight’s Best Leadership & Strategy Book of The Year

An inspiring memoir from the CEO of DICK’s Sporting Goods that is “not only entertaining but will be of great value to any entrepreneur” (Phil Knight, New York Times bestselling author of Shoe Dog), this book shows how a trailblazing business was created by giving back to the community and by taking principled, and sometimes controversial, stands—including against the type of weapons that are too often used in mass shootings and other tragedies.

It’s How We Play the Game tells the story of a complicated founder and an ambitious son—one who transformed a business by making it about more than business, conceiving it as a force for good in the communities it serves. In 1948, Ed Stack’s father started Dick’s Bait and Tackle in Binghamton, New York. Ed

31 Delivering Knock Your Socks Off Service - Performance Research Associates
Auteur : Performance Research Associates
Genre : Business & Personal Finance
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don’t. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cul

32 You Can't Lead With Your Feet On the Desk - Ed Fuller
Auteur : Ed Fuller
Genre : Management & Leadership
Personal relationships are the real bedrock of long-term success in any business and any industry. But in today's global economy, forging bonds across cultural divides requires a heightened level of sensitivity. In You Can't Lead with Your Feet on the Desk, the leader of Marriott International Lodging, Ed Fuller, delivers real-world advice on how to connect with, manage, and do business with people in any culture, including employees, suppliers, and customers who often have roots in other cultures. Fuller, who grew Marriott's international business from sixteen hotels in six countries to 400 properties in seventy countries, explains how to navigate cultural nuances and language differences, unfamiliar geography, and frustrating bureaucracy. Building trust, shared values, and commitment to a business partnership is harder in cross-cultural situations, but it can and must be done if

33 DELIVERING LOVE - Fiona McArthur
Auteur : Fiona McArthur
Genre : Contemporary
A pregnant pause!

Jake Sheppard made no secret of his disapproval of midwife, Poppy McCrae's use of complementary therapies. Poppy was furious and accused the handsome pediatrician of being a stubborn stuffed shirt.

Professional disagreement didn't stand in the way of an emerging passion and soon Poppy became pregnant. At first she couldn't contemplate marriage to a man so adverse to her principles. But pregnancy seemed to galvanize her priorities, and when Poppy discovered the reason behind Jake's mistrust of her methods, she found herself hoping it wasn't too late to change her mind.

34 Delivering the Right Stuff - Andrew J. Dingee
Auteur : Andrew J. Dingee
Genre : Business & Personal Finance
Tom Wolfe’s 1979’s novel, The Right Stuff, highlighted how seven test pilots were picked to be part of the Mercury Project. In Wolfe’s book, he documents the enormous risk that these men took to push the envelope and deliver America to be the first on the moon. These men were chosen because of their mental and physical toughness—they were chosen because they had “the right stuff.” As the space and aviation industries matured, they quickly learned that relying on men and women to have the “right stuff” does not work. Several high profile fatal airline accidents led to the creation of a new term—“Human Factors.” Delivering the Right Stuff examines the airline industry’s investigations into Human Factors and details how key findings from aircraft accidents shaped its acceptance of pilot error. It is an evolution that delivered transferrable frontline tools that forge

35 Preaching - John F. MacArthur & Master's Seminary Faculty
Auteur : John F. MacArthur & Master's Seminary Faculty
Genre : Christianity
Many sermons preached today lack the divine knowledge and spiritual understanding available only through dynamic expository preaching. In Preaching: How to Preach Biblically, John MacArthur’' well-known passion for the Bible combines with the expertise of faculty members at The Master's Seminary to inspire and equip preachers in effective biblical preaching.

Preaching: How to Preach Biblically flows from biblical foundations for expository preaching through a detailed process of developing expositions and creating sermons to the actual delivery of expository messages, connecting what pastors learn in seminary with the sermons preached in a local church. This volume shows how to progress purposefully from one phase to the next in preparing to minister to God's people through preaching.

This book answers these questions and more:
What is expository, b

36 People Love You - Jeb Blount
Auteur : Jeb Blount
Genre : Business & Personal Finance
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you

In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge.  

37 Delivering Consistency and Automation with Operational Runbooks - Deepak Barhat, Vasfi Gucer, Fred Harald Klein, Ahmed A Saleh, Ashraf A Thajudeen & Kumaran Thangaiyan
Auteur : Deepak Barhat, Vasfi Gucer, Fred Harald Klein, Ahmed A Saleh, Ashraf A Thajudeen & Kumaran Thangaiyan
Genre : Computers
There is a greater need today to integrate and unify IT delivery through tools that provide capabilities in advanced analytics and automation.

IBM® has recently introduced two integrated services on the software as a service (SaaS) model that effectively combine advanced analytics capabilities with automation. These two services are IBM Alert Notification service and the IBM Runbook Automation service. Both services are available to everyone including existing IBM Netcool® Operations Insight™ customers.

IBM Alert Notification is a separately available SaaS service to deliver alert notification. IBM Runbook Automation is also a new SaaS service to deliver Runbook Automation. IBM Runbook Automation is a hybrid service that is designed for both cloud and on-premises integrations.

This IBM Redpaper™ publication provides a technical overview of these two

38 Leadership Lessons from a UPS Driver - Ron Wallace
Auteur : Ron Wallace
Genre : Management & Leadership
United Parcel Service (UPS) is a household name that customers and investors alike hold in high regard. Who hasn't been delighted by a right-on-time delivery, one of the 18 million UPS makes every day? Founded over a hundred years ago, UPS has moved steadily up the Fortune 500 while so many other corporations have disappeared. What's the company's secret?

Just ask a driver!

Ron Wallace was a UPS delivery driver for six years before he began rising through the ranks, ultimately becoming president of UPS International. In other companies, that might be extraordinary, but at UPS it's par for the course. UPS has a unique corporate culture. It's like a family. Package loaders call executives by their first names and vice versa. The company almost always promotes from within. Lifetime employment is common. Most employees own UPS stock. Wallace credits the company's succe

39 Delivering Quality Service - Valarie A. Zeithaml
Auteur : Valarie A. Zeithaml
Genre : Management & Leadership
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery.

For example, Florida Power & Light has developed a sophisticated, computer-based lightening tracking system to anticipate where weather-related service interruptions might occur and strategically position crews at these locations to quicken recovery response time. Off

40 Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised - Jeff Gee & Val Gee
Auteur : Jeff Gee & Val Gee
Genre : Management & Leadership
Don’t just give them customer service. Give them Super Service!
For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.

Now, it has been completely revised and expanded to address today’s unique customer-service issues.

Super Service, 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on:
Listening to customer needs Understanding today’s savvy customer Adopting a positive attitude Adding value to the customer experience Providing service quickly and efficiently
Customers are becoming increasingly savvy and demandin

41 Delivering Yaehala - Annie Bellet
Auteur : Annie Bellet
Genre : Epic
Exiled from her people, Alila lives alone in a canyon harvesting Frankincense resin with her twin unicorns for company. When a pregnant princess on the run from assassins disrupts her quiet world, Alila chooses to help her reach the coast. Hounded by assassins and torn apart by distrust, Alila’s choice threatens to reveal her dark past and her terrible secret. If she and the princess survive their journey to safety.

“Delivering Yaehala” is a fantasy novelette by Annie Bellet.

42 Preaching to Be Heard - Lucas O'Neill
Auteur : Lucas O'Neill
Genre : Christianity
"If a sermon is preached in a church and no one is listening, does it make a difference?"

There are many expository preachers who forego dynamic delivery and many dynamic preachers who lose sight of faithfully communicating the biblical text. Too often preachers feel they have to choose one or the other. But dynamic delivery and faithful exposition are not mutually exclusive. 

In Preaching to Be Heard, Lucas O'Neill shows pastors that presenting engaging sermons that are biblically focused is not an impossibility. In fact, the key to commanding attention lies in the text itself. Rather than relying on tricks or gimmicks, his approach to sermon writing focuses on maintaining tension throughout while sticking close to the biblical text. Using practical examples and a step-by-step method, O'Neill shows pastors how relying on the inherent anticipati

43 Boeing 747: A History - Martin W Bowman
Auteur : Martin W Bowman
Genre : Transportation
A comprehensive history of the aircraft that transformed commercial aviation. Includes photos.
A presence in our skies for over half a century, the iconic Boeing 747 has transported hundreds of thousands of passengers across the world. From its introduction with Pan American Airlines in 1970, it has persevered as one of the forerunners of commercial flight. Often labeled the “Queen of the Skies,” this is an aircraft revered by passengers and aircrew alike.
The first wide-body airliner ever produced, it has set new standards in air travel and opened up the air routes of the world to vast numbers of people who might otherwise have been unable to afford international air travel. This book focuses not only on the 747, but also its many variants, including the YAL-1A, which Boeing developed for the US Air Force, and the Evergreen 747 Sup

44 Sent [Large Print] - Jorge Acevedo, Jacob Armstrong, Justin LaRosa, Rachel Billups & Lanecia Rouse
Auteur : Jorge Acevedo, Jacob Armstrong, Justin LaRosa, Rachel Billups & Lanecia Rouse
Genre : Religion & Spirituality
Become the hands and feet of Christ this Christmas.

45 Delivering Business Analytics - Evan Stubbs
Auteur : Evan Stubbs
Genre : Management & Leadership

This groundbreaking resource provides comprehensive coverage across all aspects of business analytics, presenting proven management guidelines to drive sustainable differentiation. Through a rich set of case studies, author Evan Stubbs reviews solutions and examples to over twenty common problems spanning managing analytics assets and information, leveraging technology, nurturing skills, and defining processes.

Delivering Business Analytics also outlines the Data Scientist’s Code, fifteen principles that when followed ensure constant movement towards effective practice. Practical advice is offered for addressing various analytics issues; the advantages and disadvantages of each issue’s solution; and how these solutions can optimally create organizational

46 Delivering happiness - Tony Hsieh
Auteur : Tony Hsieh
Genre : Management & Leadership
Descubra cómo una política de empresa basada en la felicidad de todos sus miembros ayuda a tener una mayor productividad y beneficios a largo plazo.

Tony Hsieh comparte diferentes experiencias que ha adquirido tanto en los negocios como personalmente, a lo largo de su vida, desde sus inicios hasta la creación de su empresa, Zappos. Rápido y realista, nos muestra cómo la felicidad es un efectivo modelo de negocio a seguir para lograr el éxito, y cómo concentrándonos en la felicidad de esos que nos rodean, podemos aumentar nuestro propio nivel de felicidad.

-El modelo de negocio que propone este libro mejora la rentabilidad empresarial a largo plazo. Explica cómo encontrar el equilibrio justo entre beneficios, pasión y propósitos, tanto en la vida como en los negocios.
-Bestseller nº 1 del Wall Street Journal y del New York Times durante 27 semanas

47 Communicating with Impact - Steve Bussey
Auteur : Steve Bussey
Genre : Business & Personal Finance
Every day millions of people around the world make a presentation. Yet most of us who have been to meetings know that very few people are truly great, in fact many are really dreadful. Everyone of us has the ability to be an inspiring and memorable presenter. This simple guide provides our Top 10 Tips to help you become one of them.

48 It's Really 10 Months - Natalie Guenther, Kim Schenkelberg & Celeste Snodgrass
Auteur : Natalie Guenther, Kim Schenkelberg & Celeste Snodgrass
Genre : Parenting
No one ever tells you about all of the crap that happens to you when you’re pregnant. Like, for example, it’s not nine months, it’s ten long months. 
We are three thirty-something women who were fortunate enough to be pregnant at the same time. We shared our questions, fears, humor, and experiences through emails,which became our lifeline and virtual support group. Here, we share the good, the bad, and the ugly of our experiences. We do not hold back for the squeamish or the faint of heart—you need the truth, and now! 
We are all social workers with graduate education, and we have all worked in the obstetrical units of hospitals for many years. Along the way, we thought it might be helpful to have someone sane weigh in on our hormonal ramblings, so we asked Dr. Bob, a specialist in high-risk pregnancies to help us out. But, we know that all of this experienc

49 PHP: The Good Parts - Peter MacIntyre
Auteur : Peter MacIntyre
Genre : Computers
Get past all the hype about PHP and dig into the real power of this language. This book explores the most useful features of PHP and how they can speed up the web development process, and explains why the most commonly used PHP elements are often misused or misapplied. You'll learn which parts add strength to object-oriented programming, and how to use certain features to integrate your application with databases.

Written by a longtime member of the PHP community, PHP: The Good Parts is ideal for new PHP programmers, as well as web developers switching from other languages.
Become familiar with PHP's basic syntax, variables, and datatypesLearn how to integrate the language with web pagesUnderstand how to use strings, arrays, and PHP's built-in functionsDiscover the advantages of using PHP as an object-oriented languageExplore how PHP interacts with databases, such

50 Delivering Customer Value through Procurement and Strategic Sourcing - Walter L. Wallace & Yusen L. Xia
Auteur : Walter L. Wallace & Yusen L. Xia
Genre : Management & Leadership
This is the complete executive's guide to driving sustainable competitive advantage and mitigating risk in today's complex supply networks. Two of the field's leading consultants show senior managers how to apply advanced strategic sourcing to significantly improve your supply chain's efficiency, effectiveness, and sustainability.

Drawing on their cutting-edge research, Yusen Xia and Walter L. Wallace help you go beyond mere cost-cutting and contract management to redesign and orchestrate your entire multi-tier supply chain. Wallace and Xia present powerful case studies and lessons from UPS, Coca-Cola, Home Depot, Shaw Industries, and other pioneers. You'll learn how to:
Bring together the multiple business disciplines whose work impacts sourcing and procurement Use strategic sourcing techniques to create a more sustainable supply chainIntegrate the use of emissio
Pas de Suggestions Relatives pour: Delivering