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Chatbots

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1 Chatbots - Alexander Hoffmann
Auteur : Alexander Hoffmann
Genre : Secteurs et professions
Wäre es nicht schön, einen Kollegen zu haben, der nie krank ist, nie Urlaub nimmt und immer verfügbar ist – 24 Stunden und sieben Tage die Woche? Darf ich vorstellen: Ihr neuer Kollege "Chatbot" steht in den Startlöchern. Sein Einsatzzweck reicht von der Unterstützung im Kundenservice, als Promoter im Marketing, bis hin zu Ernährungsberatung und vielen weiteren Szenarien, die in diesem Buch alle ausführlich vorgestellt werden.

Chatbots, kurz Bots, vereinfachen die Interaktion zwischen Mensch und Maschine und werden bereits von vielen Unternehmen erfolgreich eingesetzt.

Manch intelligente Chat-Anwendung konnte schon 80.000 Nutzer im Monat generieren oder sogar innerhalb von 24 Stunden ein paar Millionen Nachrichten vollautomatisiert austauschen. Mit Chatbots generieren Sie Aufmerksamkeit, schaffen ein persönliches Kundenerlebnis, sind rund um die Uh

29,99 €

2 L'Art des CHATBOTS - Jean-Claude Heudin
Auteur : Jean-Claude Heudin
Genre : Ordinateurs
Les chatbots représentent l’une des applications de l’intelligence artificielle parmi les plus en vogue. Accessibles 24h sur 24, 7 jours sur 7, ils répondent aux questions des utilisateurs, proposent des services ou des produits, rappellent les événements importants. Grâce à leur capacité d’interaction en langage naturel, leurs applications sont de plus en plus vastes, en particulier pour le marketing et la relation client.
Qu’est-ce qu’un chatbot ? Quels sont ses principes de fonctionnement ? Comment concevoir et développer un chatbot ? Quelle technologie utiliser ?
Jean-Claude Heudin propose avec ce livre de répondre à ces questions. Il insiste aussi sur l’importance de la phase de conception du personnage. Le chatbot est l’ambassadeur de l’entreprise ou de la marque. Il doit donc non seulement être crédible et efficace, il doit être aus

4,99 €

3 Chatbots - Netaya Lotze
Auteur : Netaya Lotze
Genre : Arts et disciplines linguistiques
Die korpuslinguistische sowie konversationsanalytische Studie thematisiert die Mensch–Maschine-Interaktion mit Chatbots. Diese Dialogsysteme sind auch heute noch störungsanfällig und eine Kommunikation ist nur unter äußerst limitierten Bedingungen möglich. Welche Implikationen dies für das Interaktionsverhalten der UserInnen hat, untersucht die Autorin vor dem Hintergrund der Diskussion um künstliche Intelligenz. Chatbots sind im Web bereits weit verbreitet und ihr Dialog-Design dient als Vorbild für moderne Assistenzsysteme. Da in Zukunft künstliche Intelligenzen eine immer größere Rolle spielen werden, legt diese Auseinandersetzung im Hinblick auf interaktives Alignment und Computer-Talk einen Grundstein zur linguistischen Erforschung von Dialogsystemen.

69,99 €
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Roboterjournalismus
5 Roboterjournalismus, Chatbots & Co. - Stefan Weber
Auteur : Stefan Weber
Genre : Ingénierie
Haben Sie gewusst, dass...
bis zu 15 Prozent aller aktiven Twitter-Accounts automatisierte Bots sein dürften?ein amerikanischer Verlag rund 50.000 Bücher anbietet, deren Inhalte gänzlich automatisch erzeugt wurden?"begabte" Algorithmen bereits komponieren, dichten, malen und filmen können?Textgenerierungs-Algorithmen seit einigen Jahren auch lernen zu "fühlen", Witze zu machen und Metaphern zu verstehen?
Die Automatisierung der Inhaltserstellung ist die nächste Etappe der digitalen Revolution. Bisherige Software half menschlichen Autoren, Prozesse zu automatisieren, die bei der Produktion von Content nützlich sind. Nun machen sich Algorithmen und künstliche neuronale Netze auf, die Inhalte selbst zu kreieren. Künstliche Intelligenz wird zum neuen Kommunikator. Chatbots, Social Bots und intelligente persönliche Assistenten reden immer mehr mit.

Automatisieru

13,99 €

Developing
Enterprise
6 Developing Enterprise Chatbots - Boris Galitsky
Auteur : Boris Galitsky
Genre : Ordinateurs
A chatbot is expected to be capable of supporting a cohesive and coherent conversation and be knowledgeable, which makes it one of the most complex intelligent systems being designed nowadays. Designers have to learn to combine intuitive, explainable language understanding and reasoning approaches with high-performance statistical and deep learning technologies.  

Today, there are two popular paradigms for chatbot construction:

1.     Build a bot platform with universal NLP and ML capabilities so that a bot developer  for a particular enterprise, not being an expert, can populate it with training data;

2.    Accumulate a huge set of training dialogue data, feed it to a deep learning network and expect the trained chatbot to automatically learn “how to chat”. 

Although these two approaches are rep

59,99 €

Business
Complete
Edition
7 Business Chatbots A Complete Guide - 2019 Edition - Gerardus Blokdyk
Auteur : Gerardus Blokdyk
Genre : Entreprise et management
Can management personnel recognize the monetary benefit of business Chatbots? What is a worst-case scenario for losses? How can you improve business Chatbots? What is your organizations system for selecting qualified vendors? Is the business Chatbots scope complete and appropriately sized?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is

62,99 €

Virtual
Assistants
Concise
Reference
8 Chatbots and Virtual Assistants A Clear and Concise Reference - Gerardus Blokdyk
Auteur : Gerardus Blokdyk
Genre : Entreprise et management
What should the next improvement project be that is related to Chatbots and Virtual Assistants? What are the business objectives to be achieved with Chatbots and Virtual Assistants? What situation(s) led to this Chatbots and Virtual Assistants Self Assessment? What is the total cost related to deploying Chatbots and Virtual Assistants, including any consulting or professional services? How do you lead with Chatbots and Virtual Assistants in mind?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough per

62,99 €

Complete
Assessment
9 Bots and Chatbots Complete Self-Assessment Guide - Gerardus Blokdyk
Auteur : Gerardus Blokdyk
Genre : Entreprise et management
Is the Bots and Chatbots organization completing tasks effectively and efficiently? What is Effective Bots and Chatbots? How will the Bots and Chatbots team and the organization measure complete success of Bots and Chatbots? What are the disruptive Bots and Chatbots technologies that enable our organization to radically change our business processes? How important is Bots and Chatbots to the user organizations mission?

This breakthrough Bots and Chatbots self-assessment will make you the principal Bots and Chatbots domain specialist by revealing just what you need to know to be fluent and ready for any Bots and Chatbots challenge.

How do I reduce the effort in the Bots and Chatbots work to be done to get problems solved? How can I ensure that plans of action include every Bots and Chatbots task and that every Bots and Chatbots outcome is in place? How will

62,99 €

Edition
10 Chatbots Third Edition - Gerardus Blokdyk
Auteur : Gerardus Blokdyk
Genre : Entreprise et management
What are your most important goals for the strategic Chatbots objectives? Is the impact that Chatbots has shown? How do we ensure that implementations of Chatbots products are done in a way that ensures safety? Is the Chatbots organization completing tasks effectively and efficiently? What are the top 3 things at the forefront of our Chatbots agendas for the next 3 years?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right qu

62,99 €

Businesses
11 Chatbots 101 For Businesses - Alicia Thibadeau
Auteur : Alicia Thibadeau
Genre : Marketing et ventes
An in depth book showcasing different examples with pictures of how to use chatbots for your business. 

I go through the tools you'll need and a full walkthrough of how to create your first chatbot. 

8,99 €

Complete
Edition
12 Chatbots and CX A Complete Guide - 2019 Edition - Gerardus Blokdyk
Auteur : Gerardus Blokdyk
Genre : Entreprise et management
Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors? How do you manage and improve your Chatbots and CX work systems to deliver customer value and achieve organizational success and sustainability? What are you verifying? What are the types and number of measures to use? What are specific Chatbots and CX rules to follow?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking th

62,99 €

Assistentes
Virtuais
Inteligentes
13 Assistentes Virtuais Inteligentes e Chatbots - Leôncio Teixeira Cruz, Antonio Juarez Alencar & Eber Assis Schmitz
Auteur : Leôncio Teixeira Cruz, Antonio Juarez Alencar & Eber Assis Schmitz
Genre : Ordinateurs
***um guia prático e teórico sobre como criar experiências e recordações encantadoras para os clientes da sua empresa***

Se você tem interesse em tecnologia da informação, marketing ou serviços de atendimento ao cliente, encontrará neste livro um guia sobre como criar experiências e lembranças encantadoras para os clientes da sua empresa, utilizando uma tecnologia chamada "assistente virtual inteligente".

Assistentes virtuais são uma categoria de programas de computador com os quais se pode conversar em linguagem natural. É isso mesmo! Você expõe uma questão que deseja resolver por e-mail, serviços de mensageria (Messenger, WhatsApp, Telegram, etc.), rede social, chat ou voz, como se estivesse enviando uma mensagem para um amigo. O assistente virtual analisa a questão e envia de volta uma resposta adequada que pode conter texto, imagem, so

8,49 €

14 Build Better Chatbots - Rashid Khan & Anik Das
Auteur : Rashid Khan & Anik Das
Genre : Ordinateurs
Learn best practices for building bots by focusing on the technological implementation and UX in this practical book. You will cover key topics such as setting up a development environment for creating chatbots for multiple channels (Facebook Messenger, Skype, and KiK); building a chatbot (design to implementation); integrating to IFTT (If This Then That) and IoT (Internet of Things); carrying out analytics and metrics for chatbots; and most importantly monetizing models and business sense for chatbots. 

Build Better Chatbots is easy to follow with code snippets provided in the book and complete code open sourced and available to download. 

With Facebook opening up its Messenger platform for developers, followed by Microsoft opening up Skype for development, a new channel has emerged for brands to acquire, engage, and service customers on chat

20,99 €

Getting
Started
15 Getting Started with Chatbots - Akhil Mittal
Auteur : Akhil Mittal
Genre : Ordinateurs
Learn and create your own chatbot with deep understanding of Artificial Intelligence and Machine Learning.   

This book makes you familiar with the concept of the chatbot. It explains what chatbot is, how does a chatbot work, and what exactly is the need for a chatbot in today's era? It focuses on creating a bot using Amazon's Lex service and getting the bot deployed on Facebook messenger for live chatting. This book
will train you on how to create a chatbot using Google's Dialogflow and test the bot in Dialogflow console. It also demonstrates how to create a custom chatbot using Microsoft's bot framework and enable the webhooks in Dialogflow and return the response from the custom bot to Dialogflow intents as a fulfilment response.

19,99 €

Service
Complete
Edition
16 Service Chatbots A Complete Guide - 2019 Edition - Gerardus Blokdyk
Auteur : Gerardus Blokdyk
Genre : Entreprise et management
How do you keep improving service Chatbots? What is a worst-case scenario for losses? How do you manage changes in service Chatbots requirements? At what cost? Do service Chatbots rules make a reasonable demand on a users capabilities?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This

62,99 €

Conversational
Analytics
Edition
17 Conversational Chatbots for Analytics Third Edition - Gerardus Blokdyk
Auteur : Gerardus Blokdyk
Genre : Entreprise et management
What are the basics of Conversational Chatbots for Analytics fraud? Risk factors: what are the characteristics of Conversational Chatbots for Analytics that make it risky? Are we making progress? and are we making progress as Conversational Chatbots for Analytics leaders? Is Supporting Conversational Chatbots for Analytics documentation required? Are there recognized Conversational Chatbots for Analytics problems?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questio

62,99 €

Customer
Concise
Reference
18 Customer-Facing Chatbots A Clear and Concise Reference - Gerardus Blokdyk
Auteur : Gerardus Blokdyk
Genre : Entreprise et management
Is Customer-Facing Chatbots linked to key business goals and objectives? What role does communication play in the success or failure of a Customer-Facing Chatbots project? What does Customer-Facing Chatbots success mean to the stakeholders? How do we maintain Customer-Facing Chatbots's Integrity? Who is the main stakeholder, with ultimate responsibility for driving Customer-Facing Chatbots forward?

This limited edition Customer-Facing Chatbots self-assessment will make you the entrusted Customer-Facing Chatbots domain expert by revealing just what you need to know to be fluent and ready for any Customer-Facing Chatbots challenge.

How do I reduce the effort in the Customer-Facing Chatbots work to be done to get problems solved? How can I ensure that plans of action include every Customer-Facing Chatbots task and that every Customer-Facing Chatbots outcome i

62,99 €

Complete
Edition
19 Chatbots A Complete Guide - 2019 Edition - Gerardus Blokdyk
Auteur : Gerardus Blokdyk
Genre : Entreprise et management
Can chatbots actually help you bring conversations back to technology? Is your current CRM solution up to the task of housing key data gathered during journey mapping exercises? Which factors support the usage of your chatbot? Are chatbots going to replace mobile apps? Can chatbots add value to your existing contact center environment?

This valuable Chatbots self-assessment will make you the assured Chatbots domain visionary by revealing just what you need to know to be fluent and ready for any Chatbots challenge.

How do I reduce the effort in the Chatbots work to be done to get problems solved? How can I ensure that plans of action include every Chatbots task and that every Chatbots outcome is in place? How will I save time investigating strategic and tactical options and ensuring Chatbots costs are low? How can I deliver tailored Chatbots advice instantl

62,99 €

Enterprise
Complete
Edition
20 Enterprise-Facing Chatbots A Complete Guide - 2019 Edition - Gerardus Blokdyk
Auteur : Gerardus Blokdyk
Genre : Entreprise et management
Do you have a feedback loop for customer questions and concerns? Which training model do you use? How are users interacting with skills? Have you created/do you foster a culture of design thinking? What are the benefits to your organization?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'


62,99 €

Journalistische
21 Journalistische Praxis: Chatbots - Markus Kaiser, Aline-Florence Buttkereit & Johanna Hagenauer
Auteur : Markus Kaiser, Aline-Florence Buttkereit & Johanna Hagenauer
Genre : Arts et disciplines linguistiques
Chatbots werden im Journalismus und in der Unternehmenskommunikation immer häufiger eingesetzt, um mit den Lesern bzw. Kunden auf der Website, in Apps oder in Social-Media-Kanälen zu kommunizieren. In diesem essential wird aufgezeigt, wann sich der Einsatz von Chatbots in der digitalen Kommunikation eignet und wie Chatbots konzipiert und entwickelt werden. Und worauf zu achten ist, dass die Leser bzw. Kunden Chatbots statt menschlicher Mitarbeiter akzeptieren und sich nicht frustriert abwenden. Außerdem wird ein Ausblick gegeben, wie sich Chatbots durch Machine Learning bzw. Künstliche Intelligenz weiterentwickeln könnten.

Der Inhalt
Einführung in automatisierte Kommunikation mit ChatbotsKonzeption eines Chatbots im Journalismus bzw. in der UnternehmenskommunikationUmsetzung eines Chatbots
Die Zielgruppen
Studierende von Journalistik,

4,99 €

Enterprise
Complete
Assessment
22 Enterprise-Facing Chatbots Complete Self-Assessment Guide - Gerardus Blokdyk
Auteur : Gerardus Blokdyk
Genre : Entreprise et management
Risk factors: what are the characteristics of Enterprise-Facing Chatbots that make it risky? Do we combine technical expertise with business knowledge and Enterprise-Facing Chatbots Key topics include lifecycles, development approaches, requirements and how to make a business case? Is there any existing Enterprise-Facing Chatbots governance structure? What role does communication play in the success or failure of a Enterprise-Facing Chatbots project? If substitutes have been appointed, have they been briefed on the Enterprise-Facing Chatbots goals and received regular communications as to the progress to date?

This instant Enterprise-Facing Chatbots self-assessment will make you the accepted Enterprise-Facing Chatbots domain leader by revealing just what you need to know to be fluent and ready for any Enterprise-Facing Chatbots challenge.

How do I reduce t

62,99 €

Neuausrichtung
Smartphone
Shopping
23 Die Neuausrichtung des App- und Smartphone-Shopping - Gerrit Heinemann
Auteur : Gerrit Heinemann
Genre : Secteurs et professions
Dieses Fachbuch zeigt auf, welches Potenzial das mobile Internet für „Early Movers and Adopters“ und welche Risiken es für die „Legarts und Late Movers“ hat. Wer als Händler bereits einen Bogen um das Online-Thema gemacht hat, sollte es erst recht um das Mobile-Thema tun. Liegt demgegenüber bereits ein Web-Auftritt vor, muss schnellstens eine Optimierung zu mobilgerechten Inhalten und formatgerechter Website erfolgen. „Mobile-First“ setzt mittlerweile den Fokus für sämtliche Online-Aktivitäten und „Mobile-Only“ verdeutlicht, dass der App- und Smartphone-Commerce wohl die zentrale Schlüsselrolle für den Handel der Zukunft spielt. Nicht nur für die Online Pure Plays, sondern vor allem auch für den Location-based Handel. Denn durch mobile Devices wird der simultane Kauf auf allen Kanälen möglich, vor allem mit der Gerätenutzung im Laden. Dabei werden die Locati

42,99 €

Programming
Microsoft
Framework
24 Programming the Microsoft Bot Framework 1/e - Joe Mayo
Auteur : Joe Mayo
Genre : Internet
This is the only comprehensive, authoritative guide to building Conversational User Interfaces (CUI, a.k.a. bots, chatbots, or chatterbots) with the Microsoft Bot Framework. Reflecting the next radical revolution in human-computer interaction, it will help you leverage advanced artificial intelligence (AI) and natural language processing to empower new and existing applications with stunningly intuitive conversational interfaces.

Long-time Microsoft MVP Joe Mayo begins with high-level explanations of what Microsoft Bot Framework is, what you can do with it, and why it matters so much. Next, he presents the foundational knowledge you need to start creating real bots and CUIs. Step by step, you'll learn how to build message dialogs, manage conversations, interact with framework APIs, and incorporate powerful natural language processing with Microsoft's advanced Language Understa

30,99 €

Learning
Applications
25 Deep Learning with Applications Using Python - Navin Kumar Manaswi
Auteur : Navin Kumar Manaswi
Genre : Ordinateurs
Build deep learning applications, such as computer vision, speech recognition, and chatbots, using frameworks such as TensorFlow and Keras. This book helps you to ramp up your practical know-how in a short period of time and focuses you on the domain, models, and algorithms required for deep learning applications. Deep Learning with Applications Using Python covers topics such as chatbots, natural language processing, and face and object recognition. The goal is to equip you with the concepts, techniques, and algorithm implementations needed to create programs capable of performing deep learning.
This book covers intermediate and advanced levels of deep learning, including convolutional neural networks, recurrent neural networks, and multilayer perceptrons. It also discusses popular APIs such as IBM Watson, Microsoft Azure, and scikit-learn. 
You will:Work

26,99 €

Tensorflow
Learning
Projects
26 TensorFlow Deep Learning Projects - Luca Massaron, Alberto Boschetti, Alexey Grigorev, Abhishek Thakur & Rajalingappaa Shanmugamani
Auteur : Luca Massaron, Alberto Boschetti, Alexey Grigorev, Abhishek Thakur & Rajalingappaa Shanmugamani
Genre : Ordinateurs
Leverage the power of Tensorflow to design deep learning systems for a variety of real-world scenarios About This Book • Build efficient deep learning pipelines using the popular Tensorflow framework • Train neural networks such as ConvNets, generative models, and LSTMs • Includes projects related to Computer Vision, stock prediction, chatbots and more Who This Book Is For This book is for data scientists, machine learning developers as well as deep learning practitioners, who want to build interesting deep learning projects that leverage the power of Tensorflow. Some understanding of machine learning and deep learning, and familiarity with the TensorFlow framework is all you need to get started with this book. What You Will Learn • Set up the TensorFlow environment for deep learning • Construct your own ConvNets for effective image processing • Use LSTMs for image caption

26,99 €

Conversational
Marketing
27 Conversational Marketing - David Cancel & Dave Gerhardt
Auteur : David Cancel & Dave Gerhardt
Genre : Marketing et ventes
Real-time conversations turn leads into customers

Conversational Marketing is the definitive guide to generating better leads and closing more sales. Traditional sales and marketing methods have failed to keep pace with the way modern, internet-savvy consumers purchase goods and services. Modern messaging apps, which allow for real-time conversations and instant feedback, have transformed the way we interact in our personal and professional lives, yet most businesses still rely on 20th century technology to communicate with 21st century customers. Online forms, email inquiries, and follow-up sales calls don’t provide the immediacy that modern consumers expect. Conversational marketing and sales are part of a new methodology centered around real-time, one-on-one conversations with customers via chatbots and messaging.  By allowing your business to communica

18,99 €

Kommunikation
Opensource
28 Web-Kommunikation mit OpenSource - Claus Möbus, Andreas Eißner, Jan Feindt, Claudia Janssen, Jens Krefeldt, Sven Sieverding, Stefan Sölbrandt, Jörg Stumpe, Holger de Vries & Stefan Willer
Auteur : Claus Möbus, Andreas Eißner, Jan Feindt, Claudia Janssen, Jens Krefeldt, Sven Sieverding, Stefan Sölbrandt, Jörg Stumpe, Holger de Vries & Stefan Willer
Genre : Ordinateurs
Informationen braucht jeder, und viele Unternehmen und Institutionen nutzen das Web, um Informationen in der Kundenkommunikation zur Verfügung zu stellen. Moderne Web-Technologien sind zudem eng mit der Entwicklung von Lernsystemen, E-Commerce-Systemen und Cyberworlds verknüpft.

Im vorliegenden Buch werden Open-Source-basierte Techniken zurWeb-Kommunikation in fundierter Weise und einem Learning-by-Doing-Ansatz vermittelt. Zentrale Themen sind dabei Chatbots, Avatare, Virtuelle Messen und Rich-Media-Content sowie die Integration verschiedener Web-Funktionalitäten in einem Portal.

Die Autoren vermitteln diese Technologie in einem thematischen Kontext, und zeigen damit verschiedene funktionelle Komponenten des WWW zur Kommunikation im Zusammenspiel. Nach der Lektüre dieses Werkes sollte der Leser imstande sein, selbständig ein dialogfähiges, animiertes Lern- un

39,99 €
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